Privacy policy

Privacy Policy

Last updated: October 10, 2026

This Privacy Policy describes how NAD&Me, Corp. ("NAD&Me," "we," "us," or "our") collects, uses, discloses, and protects your personal information when you visit our website at https://nadandme.com (the "Site"), purchase our products, subscribe to our marketing communications, or otherwise interact with us (collectively, the "Services").

For purposes of this Privacy Policy, "you" and "your" refer to individuals who use our Services, including customers, website visitors, subscribers, and others whose personal information we collect.

Please read this Privacy Policy carefully to understand our practices and your rights regarding your personal information.

1. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business practices, technology, services, or applicable legal requirements.

When we make changes, we will post the revised Privacy Policy on our Site and update the "Last updated" date above. We will provide additional notice when required by applicable law.

We encourage you to review this Privacy Policy periodically.

2. Personal Information We Collect

We collect personal information to operate our business, process orders, communicate with customers, improve our Services, and provide relevant marketing communications.

The information we collect depends on how you interact with us.

Information You Provide Directly

We may collect the following categories of personal information when you make a purchase, create an account, complete a form, contact us, or subscribe to our communications:

  • Contact information: Your name, email address, telephone number, billing address, and shipping address.

  • Order and transaction information: Products purchased, order history, payment confirmations, delivery information, returns, exchanges, and other transaction details.

  • Account information: Account credentials, preferences, and information used to maintain and secure your account, where applicable.

  • Shopping information: Products you browse, add to your shopping cart, purchase, review, or save, including information associated with loyalty programs, referrals, or gift cards where those features are available.

  • Marketing preferences: Your preferences regarding email and SMS communications, including subscription status, consent records, and opt-out requests.

  • Customer support information: Information you provide when contacting us with questions, feedback, complaints, or other requests.

  • Other voluntarily provided information: Information you submit through surveys, promotional forms, or other interactions with our Services.

Certain information is necessary to complete purchases or provide requested services. If you choose not to provide it, some features or services may be unavailable.

Information Collected Automatically

When you visit or interact with our Site, our service providers and we may automatically collect information through cookies, pixels, and similar tracking technologies.

This information may include:

  • Your IP address and approximate geographic location.

  • Browser type, operating system, and device information.

  • Pages visited, links clicked, and products viewed.

  • Shopping cart contents and checkout activity.

  • Referral sources and interactions with advertisements.

  • Session information and website usage patterns.

  • Interactions with marketing emails and website communications.

  • Dates, times, and frequency of interactions with our Services.

We refer to this information collectively as "Usage Data."

Information Obtained from Third Parties

We may receive personal information from third parties that help us operate our business, including:

  • Shopify, which provides our ecommerce platform and processes information associated with website activity, customer accounts, shopping carts, checkout, and orders.

  • Klaviyo, which supports our email marketing, SMS marketing, customer communications, and related analytics.

  • Payment processors, which process payments and provide payment confirmations and transaction information.

  • Shipping and fulfillment providers, which assist with order fulfillment, delivery, and tracking.

  • Analytics and advertising providers, which help us understand website activity and measure marketing performance.

  • Other service providers, which help us provide customer support, maintain our systems, prevent fraud, and operate our Services.

Information obtained from third parties is handled in accordance with this Privacy Policy and applicable law.

3. How We Use Your Personal Information

We use personal information for the following purposes.

Providing Products and Services

We use personal information to:

  • Process and fulfill orders.

  • Arrange shipping and delivery.

  • Process payments, returns, refunds, and exchanges.

  • Manage customer accounts and subscriptions.

  • Respond to customer inquiries.

  • Provide order confirmations, delivery updates, and other service-related communications.

  • Maintain and improve our ecommerce operations.

Marketing and Advertising

We may use personal information to:

  • Send promotional emails to customers who have subscribed or where otherwise permitted by law.

  • Send promotional text messages to customers who have explicitly consented to SMS marketing.

  • Provide product announcements, special offers, and other marketing communications.

  • Personalize website content and product recommendations.

  • Measure the effectiveness of marketing campaigns.

  • Deliver advertising on our Site and third-party platforms.

  • Analyze customer interests and shopping behavior to improve our marketing.

You may withdraw your consent or change your marketing preferences as described in this Privacy Policy.

Customer Support and Communication

We use personal information to answer questions, resolve issues, respond to feedback, and maintain our customer relationships.

Website Improvement and Analytics

We analyze website traffic, shopping behavior, and customer interactions to improve the Site, evaluate product interest, troubleshoot problems, and enhance the shopping experience.

Security and Fraud Prevention

We use information to protect our customers, systems, and business by detecting, investigating, and preventing fraudulent, unauthorized, illegal, or harmful activity.

Legal and Regulatory Compliance

We may process personal information to comply with applicable laws, respond to lawful requests, enforce our agreements, resolve disputes, and protect our legal rights.

Where applicable, we rely on an appropriate legal basis for processing personal information, including the performance of a contract, compliance with legal obligations, legitimate business interests, or your consent.

4. SMS Marketing and Text Message Communications

NAD&Me, Corp. offers an optional SMS marketing program for customers interested in NAD4Me products, promotions, and updates.

SMS Program Description

Customers who expressly opt in may receive text messages concerning:

  • Product launches and announcements.

  • Promotional offers and discounts.

  • Special events and marketing campaigns.

  • Shopping cart and checkout reminders.

  • Other marketing communications related to NAD&Me and NAD4Me products.

Message frequency varies.

Consent to receive promotional text messages is voluntary and is not a condition of purchasing any product or service from NAD&Me.

Message and data rates may apply according to your wireless carrier and service plan.

Collection and Use of Mobile Phone Numbers

When you subscribe to our SMS program, we may collect and process:

  • Your mobile phone number.

  • Your SMS subscription and consent status.

  • The date, time, method, and source of your consent.

  • Your communication preferences.

  • Records of messages sent and received.

  • Message delivery and interaction information.

  • Your opt-out requests and related subscription history.

We use this information to administer our SMS program, deliver authorized messages, maintain subscription records, respond to inquiries, measure messaging performance, and comply with applicable legal and carrier requirements.

Providing a phone number when placing an order, creating an account, arranging delivery, or contacting customer support does not, by itself, constitute consent to receive promotional SMS messages.

Consent to email marketing is separate from consent to SMS marketing.

SMS Consent and Opt-Out

We send promotional SMS messages only when we have obtained the consent required by applicable law and messaging-provider requirements.

Where required, a double opt-in confirmation process must be completed before an SMS marketing subscription becomes active.

You may opt out of promotional text messages at any time by replying STOP to a message from us.

For assistance, reply HELP or contact us at hello@nadandme.com.

After you opt out, we will stop sending promotional SMS messages to that number unless you subsequently provide valid consent again. We may send a confirmation message acknowledging your opt-out where permitted.

SMS Service Providers and Data Protection

We use Klaviyo to manage and deliver our SMS marketing program.

We may disclose mobile phone numbers, SMS subscription records, and consent information to Klaviyo, mobile carriers, messaging platforms, and other service providers only as necessary to operate, deliver, support, and maintain our messaging services.

Text messaging originator opt-in data and consent are excluded from the sale or sharing of personal information described elsewhere in this Privacy Policy.

We do not sell SMS opt-in data or consent records, and we do not share this information with non-affiliated third parties for their independent marketing, advertising, or promotional purposes.

This restriction does not prevent authorized messaging service providers, including Klaviyo and mobile carriers, from processing information necessary to provide our SMS program.

5. Abandoned Cart Tracking and SMS Reminders

NAD&Me, Corp.'s website uses cookies, Shopify shopping cart and checkout functionality, and connected website and marketing integrations to keep track of items customers place in their shopping carts.

These technologies help us identify shopping sessions, remember cart contents, and determine when a customer leaves the Site without completing a purchase.

Information used for abandoned-cart tracking may include:

  • Products added to a shopping cart.

  • Shopping cart and checkout activity.

  • Session identifiers and timestamps.

  • Contact information voluntarily provided during the shopping process.

  • Whether a purchase was completed.

This information may be used to determine when to send shopping cart reminder messages by email or text message, subject to applicable consent requirements.

Abandoned-cart SMS messages are sent only to customers who have provided the required consent to receive SMS marketing and cart reminders.

For abandoned-cart SMS messages sent to customers in the United States, we follow applicable consent requirements, including double opt-in where required, and relevant messaging restrictions concerning the number and timing of cart reminders.

Customers may unsubscribe from SMS reminders at any time by replying STOP.

6. Cookies and Similar Tracking Technologies

Our Site uses cookies, pixels, and similar technologies to support its functionality, remember customer preferences, analyze website activity, and improve our Services.

These technologies may be used to:

  • Maintain shopping carts and checkout sessions.

  • Remember website preferences.

  • Support account functionality and security.

  • Measure website traffic and performance.

  • Understand product browsing and shopping behavior.

  • Measure advertising and marketing effectiveness.

  • Personalize website content and advertising.

  • Identify abandoned shopping carts.

We may allow service providers and advertising partners to use cookies and similar technologies on our Site, subject to applicable privacy requirements and customer choices.

For more information about cookies used by Shopify, visit:

https://www.shopify.com/legal/cookies

Managing Cookies

Most browsers accept cookies automatically, but you can modify your browser settings to block or delete them.

Turning off certain cookies may affect website functionality, including shopping carts, checkout, account access, and other features.

Where required by applicable law, we provide mechanisms for customers to manage their consent to non-essential cookies and related tracking technologies.

Blocking cookies may not eliminate all forms of information collection or advertising-related data processing.

Global Privacy Control

Our Site recognizes Global Privacy Control (GPC) signals where applicable.

When we receive a valid GPC signal, we treat it as a request to opt out of applicable sales or sharing of personal information and targeted advertising for the associated browser or device.

Where we can associate the device with an identifiable customer account, we may extend the preference to that account as appropriate.

For more information about Global Privacy Control, visit:

https://globalprivacycontrol.org/

Other than GPC and applicable legally required mechanisms, we do not generally respond to browser-based "Do Not Track" signals.

7. Location Information

We may collect or derive approximate geographic information when you visit our Site or interact with our Services.

This information may be determined through:

  • Your IP address.

  • Browser and device information.

  • Technical information associated with your internet connection.

  • Location information you voluntarily provide, such as billing or shipping addresses.

Approximate location information may include your city, state, region, or country.

We use this information to:

  • Operate and localize our website.

  • Display relevant content.

  • Understand geographic patterns in website traffic.

  • Analyze customer activity.

  • Improve shipping and service availability.

  • Prevent fraud and protect account security.

  • Support advertising and marketing activities, subject to applicable consent and privacy requirements.

IP-based location information is approximate and does not necessarily reveal your precise physical location.

8. How We Disclose Personal Information

We may disclose personal information to third parties when reasonably necessary to operate our business, provide our Services, conduct marketing activities, or comply with legal requirements.

Service Providers

We may disclose personal information to companies providing services on our behalf, including:

  • E-commerce and website hosting.

  • Payment processing.

  • Shipping, distribution, and fulfillment.

  • Email and SMS communications.

  • Customer support.

  • Website analytics.

  • Advertising measurement.

  • Information technology and cloud storage.

  • Fraud prevention and security.

These providers process information in connection with the services they perform, subject to applicable agreements and legal requirements.

Advertising and Marketing Partners

We may disclose certain customer information to advertising and marketing partners to deliver relevant advertisements, measure campaign performance, and improve our marketing activities.

Such information may include contact identifiers, purchase information, and website usage data, subject to applicable law and your privacy choices.

SMS opt-in data and consent records are excluded from disclosures for third parties' independent marketing or advertising purposes.

Affiliates and Corporate Transactions

We may disclose personal information to affiliated entities within our corporate group for legitimate business purposes.

We may also disclose information in connection with a merger, acquisition, financing, reorganization, sale of assets, or similar corporate transaction, subject to applicable legal requirements.

Legal Obligations and Protection of Rights

We may disclose personal information when required by law or reasonably necessary to:

  • Respond to valid legal requests.

  • Comply with court orders or regulatory obligations.

  • Enforce our agreements.

  • Investigate suspected fraud or unlawful activity.

  • Protect the rights, property, or safety of NAD&Me, our customers, or others.

Information Disclosed During the Previous 12 Months

During the preceding 12 months, we have disclosed categories of personal information described in this Privacy Policy for business and commercial purposes, including:

  • Identifiers: Names, contact information, and certain account and order details.

  • Commercial information: Purchase history, shopping activity, and customer service records.

  • Internet and electronic network activity: Website interactions, device information, and Usage Data.

  • Approximate geolocation information: Location information derived from IP addresses or other technical information.

Recipient categories include service providers, advertising and marketing partners, and affiliates, as applicable.

9. Sale, Sharing, and Targeted Advertising

Certain privacy laws define the terms "sale" and "sharing" more broadly than their ordinary meanings. For example, some disclosures of personal information for advertising purposes may qualify as a sale or sharing even when no money is exchanged.

As disclosed in our existing privacy practices, personal information has been sold or shared, as those terms are defined by applicable law, during the preceding 12 months in connection with advertising and marketing activities.

The relevant categories include:

  • Identifiers: Such as names, email addresses, and telephone numbers.

  • Commercial information: Such as purchase history and product interactions.

  • Usage Data: Such as website interactions and advertising-related activity.

Recipients may include business and marketing partners.

These disclosures do not include SMS originator opt-in data or consent records, which are not sold or shared with non-affiliated third parties for unrelated marketing purposes.

Where applicable law provides the right to opt out of the sale or sharing of personal information or targeted advertising, you may exercise that right using the privacy controls available on our Site or by contacting us at hello@nadandme.com.

We will process applicable opt-out requests in accordance with legal requirements.

10. Shopify and Ecommerce Data Processing

Our online store is hosted by Shopify.

Shopify processes personal information in connection with website operations, checkout, payments, customer accounts, order management, fraud prevention, and related ecommerce services.

Depending on the Shopify services and settings enabled for our store, Shopify may also process customer information to provide enhanced services involving interactions with our store, other merchants, and Shopify.

Certain enhanced services may use information from interactions across participating merchants to improve services, generate insights, personalize experiences, or support advertising.

Information processed through Shopify may be transferred to or processed by service providers in other countries, subject to applicable legal requirements.

To learn more about Shopify's privacy practices and your rights regarding information processed by Shopify, visit:

Shopify Consumer Privacy Policy:
https://www.shopify.com/legal/privacy/consumers

Shopify Privacy Portal:
https://privacy.shopify.com/

Where applicable, customers may exercise rights concerning Shopify's processing directly through its privacy portal.

11. Third-Party Websites and Links

Our Site may contain links to websites, social media platforms, and online services operated by third parties.

These third-party services have their own privacy policies and data-handling practices.

We are not responsible for the privacy, security, accuracy, or content of websites or services that we do not control.

We encourage you to review the privacy policies of third-party websites before providing them with personal information.

Information you voluntarily share on public or semi-public platforms, including social media, may be visible to other users and subject to the platform's privacy practices.

12. Children's Privacy

Our Services are intended for adults and are not directed toward children.

We do not knowingly collect personal information directly from children in violation of applicable law.

If you believe a child has provided personal information to us without appropriate authorization, please get in touch with hello@nadandme.com so that we can review the matter and take appropriate action.

We do not knowingly sell or share the personal information of individuals under 16 years of age in violation of applicable law.

13. Data Security

We take reasonable administrative, technical, and organizational measures to protect personal information against unauthorized access, disclosure, alteration, misuse, or destruction.

These measures may include access controls, secure service providers, authentication procedures, and other safeguards appropriate to the nature of the information.

However, no internet transmission, electronic storage system, or security measure can be guaranteed to be completely secure.

We encourage customers to protect their account credentials and notify us promptly if they suspect unauthorized account activity.

14. Data Retention

We retain personal information for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy, unless a longer retention period is required or permitted by applicable law.

Retention periods depend on the nature of the information and the reason it was collected.

For example:

  • Order and transaction records may be retained to fulfill orders, maintain financial records, address disputes, and comply with tax or accounting requirements.

  • Account information may be retained while an account remains active and for an appropriate period afterward.

  • Marketing subscription records may be retained to manage preferences, document consent, process opt-out requests, and demonstrate compliance.

  • Customer support records may be retained to resolve inquiries and maintain service records.

  • Website usage information may be retained for analytics, security, operational purposes, or as otherwise permitted by law.

When personal information is no longer reasonably necessary, we may delete, anonymize, or securely dispose of it, subject to applicable legal obligations and technical limitations.

15. Your Privacy Rights

Depending on where you live, you may have certain rights regarding your personal information.

These rights may include:

  • Right to Access or Know: Request access to the personal information we maintain about you and information about how it is collected, used, or disclosed.

  • Right to Correct: Request correction of inaccurate personal information.

  • Right to Delete: Request deletion of personal information, subject to applicable exceptions.

  • Right to Data Portability: Request a copy of certain personal information in an accessible format.

  • Right to Restrict Processing: Request restrictions on certain uses of personal information where applicable law provides this right.

  • Right to Withdraw Consent: Withdraw consent for processing activities that rely on your consent.

  • Right to Opt Out: Opt out of certain sales or sharing of personal information, targeted advertising, or other processing activities where permitted by law.

  • Right to Limit Certain Uses of Sensitive Information: Request limits on the use or disclosure of sensitive personal information where this right applies.

  • Right to Appeal: Appeal a decision regarding a privacy rights request where applicable law provides this right.

  • Right to Non-Discrimination: Exercise your privacy rights without unlawful discrimination or retaliation.

These rights are not absolute and may be subject to exceptions and limitations under applicable law.

Exercising Your Rights

To submit a privacy-related request, contact us at:

hello@nadandme.com

Please provide sufficient information for us to understand and respond to your request.

We may need to verify your identity before processing certain requests. We will use information collected for verification only as permitted by applicable law.

Where permitted, you may authorize another person to submit a request on your behalf. We may require appropriate documentation establishing that person's authority.

We will respond within the timeframes required by applicable law.

Marketing Preferences

You may unsubscribe from promotional emails at any time by using the unsubscribe link included in our emails.

You may unsubscribe from promotional SMS messages by replying STOP.

Unsubscribing from marketing communications does not necessarily prevent us from sending essential service-related messages, such as order confirmations, delivery notifications, or legally required communications, where permitted.

Opting Out of Sale, Sharing, or Targeted Advertising

Where applicable, you may request that we stop selling or sharing your personal information or processing it for targeted advertising.

You may submit such requests through available website privacy controls or by emailing hello@nadandme.com.

We also recognize applicable Global Privacy Control signals, as described above.

16. International Data Transfers

NAD&Me is based in the United States.

Personal information collected through our Services may be stored, transferred, or processed in the United States or other countries where our service providers or we operate.

Data protection laws in those countries may differ from those in your country of residence.

Where legally required, we use appropriate safeguards for international transfers of personal information, including recognized contractual protections such as the European Commission's Standard Contractual Clauses or applicable United Kingdom transfer mechanisms.

We take steps designed to ensure that international transfers comply with applicable data protection requirements.

17. Complaints and Questions

If you have questions or concerns about how we collect, use, or disclose personal information, please get in touch with us at hello@nadandme.com.

We will review privacy-related concerns and respond as required by applicable law.

Depending on your location, you may also have the right to lodge a complaint with a relevant data protection or regulatory authority.

If we deny a privacy rights request, you may have the right to appeal the decision as provided by applicable law.

18. Contact Information

For questions about this Privacy Policy, our privacy practices, or your personal information, please contact:

NAD&Me, Corp.

1111B S Governors Ave, Suite 29419
Dover, DE 19904
United States

Email: hello@nadandme.com

Website: https://nadandme.com

We will review and respond to privacy-related inquiries in accordance with applicable legal requirements.