Shipping & Return Policy

United States Shipping

We offer free standard shipping on orders with a qualifying merchandise subtotal of $55 or more across all 50 U.S. states. The qualifying subtotal is calculated after discounts and before taxes and shipping charges.

Orders below $55 are charged a weight-based shipping rate. The exact cost is calculated and displayed at checkout based on the order’s total weight and delivery destination.

Promotional and free 4-pack offers do not qualify for free shipping unless the qualifying merchandise subtotal reaches $55.

Processing and Delivery

Please allow 1–2 business days for order processing. Standard delivery typically takes an additional 3–7 business days.

Delivery times are estimates and may be affected by carrier delays, weather, holidays, or other circumstances outside our control.

Orders may ship in multiple packages at no additional cost.

Tracking and Delivery Addresses

Tracking information is emailed when an order ships.

Please provide a complete and accurate delivery address. We are not responsible for packages delivered to an incorrect address provided at checkout.

If you notice an address error before your order ships, contact us immediately at hello@nadandme.com. We cannot guarantee that an address can be changed after an order has been processed.

Shipping Issues

If your package arrives damaged, defective, incorrect, or undelivered, contact us at hello@nadandme.com within 7 days of the delivery date or the expected delivery date.

Include your order number and, when applicable, photos showing the issue. We may offer a replacement, store credit, or refund after reviewing the claim.

Subscriptions

Subscription orders follow the same shipping rules. Recurring orders with a qualifying merchandise subtotal of $55 or more receive free standard shipping.

Subscriptions automatically renew unless canceled before the next billing date. You may cancel at any time through your account portal or by contacting hello@nadandme.com.

Subscription orders that have already been processed or shipped cannot be canceled or refunded, except when an order arrives damaged, defective, incorrect, or undelivered.

International Orders

When international shipping is available, rates are calculated at checkout.

International customers are responsible for all applicable customs duties, taxes, import fees, and other charges imposed by the destination country.

Order Limitations and Cancellations

We reserve the right to refuse, cancel, or limit an order, including orders flagged for suspected fraud, unauthorized activity, pricing errors, or inventory limitations.

If we cancel an order after payment has been processed, the amount paid will be refunded.

Returns, Refunds, and Exchanges

Because NAD4Me products are consumable, we do not accept returns of opened products or returns based on a change of mind.

If a return is approved, the product must be unopened, unused, and returned in its original packaging.

Original shipping charges are non-refundable unless we caused the issue. Customers are responsible for the approved return shipping costs unless we shipped a damaged, defective, or incorrect product.

Refunds, replacements, and store credits are issued at our discretion after the claim or returned product has been reviewed.

Contact Us

For questions about shipping, returns, refunds, or subscriptions, contact us at hello@nadandme.com.