Shipping policy

Last updated: October 2, 2026

1. United States Shipping

NAD4Me offers free standard shipping on qualifying orders with a merchandise subtotal of $70 or more across all 50 U.S. states.

The qualifying subtotal is calculated after discounts and before taxes and shipping charges.

Orders below $70 are subject to shipping charges calculated at checkout.

Promotional and free 4-pack offers do not qualify for free shipping unless the order's qualifying merchandise subtotal reaches $70.

2. Processing and Delivery

Please allow one to two business days for order processing.

Standard delivery typically takes an additional three to seven business days.

Delivery times are estimates and may be affected by carrier delays, weather, holidays, or other circumstances outside our control.

Orders may ship in multiple packages at no additional charge.

3. Tracking and Delivery Addresses

Tracking information will be emailed when your order ships.

Please provide a complete and accurate shipping address at checkout.

We are not responsible for packages delivered to an incorrect address provided by the customer, except as required by law.

If you notice an address error before your order ships, contact hello@nadandme.com immediately. We cannot guarantee that an address can be changed once an order has been processed.

4. Shipping Problems

If your package arrives damaged, defective, or incorrect, or if it is incomplete, contact hello@nadandme.com within seven days of delivery.

If your package is not delivered, contact us within seven days of the expected delivery date or the date the carrier marks the package as delivered.

Include your order number and, when applicable, photographs or other reasonable evidence of the issue.

After reviewing the claim, we may provide a replacement, store credit, or refund, subject to applicable law.

These reporting periods do not limit mandatory consumer-protection rights.

5. Subscriptions

All NAD4Me subscription orders receive free standard shipping within the United States, with no minimum purchase required.

Subscriptions automatically renew according to the delivery frequency selected at checkout.

You may cancel or modify your subscription through your account portal or by contacting hello@nadandme.com before your next renewal is processed.

Once an order has been processed or shipped, cancellation cannot be guaranteed.

An eligible first subscription shipment may qualify for the 30-Day First-Purchase Satisfaction Guarantee. Subscription renewals are excluded from that guarantee.

See our Refund Policy and Subscription Cancellation Policy for additional information.

6. International Orders

When international shipping is available, shipping rates are calculated at checkout.

International customers are responsible for applicable customs duties, import taxes, and other charges imposed by the destination country, except where otherwise disclosed at checkout or required by law.

7. Order Limitations and Cancellations

We reserve the right to refuse, cancel, or limit orders, including orders affected by suspected fraud, unauthorized activity, pricing errors, or inventory limitations, subject to applicable law.

If we cancel an order after payment has been processed, we will refund the amount paid.

8. Returns and the 30-Day Satisfaction Guarantee

We offer a 30-Day First-Purchase Satisfaction Guarantee for eligible first-time customers ordering directly through our website.

If you're dissatisfied with your first order, contact hello@nadandme.com within 30 calendar days of delivery.

The guarantee covers the purchase price actually paid, after discounts, for up to one eligible 12-can pack from that first order. You may open and try the product.

This guarantee excludes additional packs, 4-packs, subsequent orders, and subscription renewals.

Original shipping charges are nonrefundable under the satisfaction guarantee, except where required by law.

Outside this guarantee, we generally do not accept returns of opened consumable products or returns based solely on a change of mind.

For approved physical returns outside the guarantee, products must generally be unopened, unused, and returned in their original packaging.

Original shipping charges and return-shipping costs are nonrefundable unless we caused the issue or applicable law requires otherwise.

For complete eligibility requirements and refund procedures, see our Refund Policy.

9. Contact Us

For questions about shipping, delivery, returns, or subscriptions, contact:

NAD&ME, Corp.
Email: hello@nadandme.com