Cancellation policy

Last updated: October 2, 2026

Subscriptions

When you purchase a subscription, you receive recurring deliveries based on the frequency selected at checkout.

Your payment method is securely stored and automatically charged for each recurring order unless you cancel your subscription before the next renewal is processed.

You may cancel or modify your subscription at any time through your account portal or by contacting hello@nadandme.com.

Canceling your subscription prevents future renewals. It does not automatically cancel an order that has already been processed or shipped.

Once an order has been processed or shipped, cancellation cannot be guaranteed.

30-Day First-Purchase Satisfaction Guarantee

Your first subscription shipment qualifies for our 30-Day First-Purchase Satisfaction Guarantee if it is also your first NAD4Me order placed through our website and includes an eligible 12-can pack.

If you're not satisfied, contact hello@nadandme.com within 30 calendar days of delivery.

The guarantee covers the actual purchase price paid, after discounts, for up to one eligible 12-can pack from that first order. You may open and try the product.

The guarantee is available once per customer. It does not apply to additional packs, 4-packs, subsequent orders, or subscription renewals.

Original shipping charges are nonrefundable under the guarantee, except where required by law.

Other Refunds and Replacements

Outside an eligible satisfaction-guarantee claim, processed or shipped subscription orders generally cannot be canceled or refunded solely because a customer has changed their mind.

If an order arrives damaged, defective, incorrect, or incomplete, or is not delivered, contact us within the applicable reporting period specified in our Refund Policy.

All requests remain subject to applicable consumer-protection laws.

See our Refund Policy for complete refund eligibility, reporting requirements and processing information.

Pre-Orders

From time to time, certain products may be offered as pre-orders.

Pre-orders may require full or partial payment at checkout.

You may request cancellation of a pre-order before it has been processed or shipped.

Once a pre-order has been fulfilled or shipped, it is subject to the applicable provisions of our Refund Policy, including the satisfaction guarantee where the purchase qualifies.

Nothing in this section limits applicable statutory cancellation or refund rights.

Try Before You Buy

We do not currently offer a separate "try before you buy" payment program.

Our 30-Day First-Purchase Satisfaction Guarantee is available for qualifying first orders, as described in our Refund Policy.

Contact Us

For subscription changes, cancellations, or refund inquiries, contact:

NAD&ME, Corp.
Email: hello@nadandme.com