Refund policy

Returns

Because NAD4Me products are consumable, we do not accept general returns or offer refunds based on a change of mind after an order has been delivered.

Opened, partially consumed, or used products are not returnable unless they arrived damaged, defective, or incorrect.

If a return is approved, the product must be unopened, unused, and returned in its original packaging. Customers are responsible for approved return shipping costs unless we caused the issue.

Damaged, Defective, Incorrect, or Missing Orders

Please inspect your order when it arrives.

If your order arrives damaged, defective, incorrect, or incomplete, contact us at hello@nadandme.com within 7 days of delivery.

If your order is not delivered, contact us within 7 days of the expected delivery date or the date the carrier marks the package as delivered.

Include your order number and reasonable proof of the issue. Depending on the circumstances, this may include photos of the product, packaging, shipping label, or relevant tracking information.

Please do not discard the product or packaging until we have reviewed your claim.

Replacements and Refunds

After reviewing an eligible claim, we may provide a replacement, store credit, or refund, subject to applicable law.

Approved refunds are issued to the original payment method within 10 business days. Your bank or credit card provider may require additional time to process and post the refund.

If more than 15 business days have passed since your refund was approved, contact us at hello@nadandme.com.

Original shipping charges are non-refundable unless we caused the issue or a refund is required by applicable law.

Non-Returnable Items

We do not accept returns or refunds for:

  • Products returned without prior approval

  • Products opened or consumed without a reported product issue

  • Products without reasonable proof of a reported issue

  • Sale or promotional products returned because of a change of mind

  • Gift cards, except where required by law

Sale or promotional status does not limit remedies for products that arrive damaged, defective, incorrect, or incomplete.

Exchanges

We do not offer traditional exchanges. If your order arrives damaged, defective, incorrect, or incomplete, contact us within the applicable claim period so we can review the issue and determine an appropriate resolution.

Subscription Orders

Subscription orders that have already been processed or shipped cannot be canceled or refunded, except when an order arrives damaged, defective, incorrect, incomplete, or undelivered.

Canceling a subscription prevents future renewals but does not cancel an order that has already been processed.

European Union Right of Withdrawal

If your order is shipped to the European Union, you may have a statutory right to withdraw from an eligible online purchase within 14 days of receiving it.

To exercise this right, contact hello@nadandme.com within the applicable 14-day period. Products must remain unopened, unused, unconsumed, and in their original packaging.

Unless otherwise required by law or agreed by us, customers are responsible for return-shipping costs. We may withhold reimbursement until the returned products are received or proof of return is provided.

This section does not limit any additional rights provided under applicable consumer-protection law.

Contact Us

For questions about returns, replacements, or refunds, contact us at hello@nadandme.com.