Refund policy

Last updated: October 2, 2026

At NAD4Me, we want you to feel confident trying our products. Our 30-Day First-Purchase Satisfaction Guarantee allows eligible first-time customers to try NAD4Me and request a refund if they're not satisfied.

1. 30-Day First-Purchase Satisfaction Guarantee

If you're not satisfied with your first NAD4Me order placed through our website, contact us at hello@nadandme.com within 30 calendar days of delivery.

The guarantee covers the actual purchase price paid, after discounts, for up to one eligible 12-can pack from your first order. Eligible products include NAD4Me's individual-flavor 12-packs and 12-can Variety Pack.

You may open and try the product. An eligible satisfaction-guarantee claim does not require the pack to remain unopened or unused.

Eligibility and limitations:

  • The guarantee is available once per customer, for their first order placed directly through our website.

  • It covers a maximum of one eligible 12-can pack, even if the first order contains multiple packs.

  • An eligible first subscription shipment qualifies if it is also the customer's first NAD4Me order.

  • This guarantee does not cover additional packs, 4-packs, subsequent orders, or subscription renewals.

  • Refunds are calculated using the price actually paid for the eligible pack after applicable discounts.

  • Original shipping charges are nonrefundable under this guarantee, except where required by law. Applicable taxes will be refunded as required by law.

To request a refund, email hello@nadandme.com within 30 calendar days of delivery. Include your order number and a brief explanation of why you were dissatisfied.

We may request reasonable information to confirm purchase and eligibility. We do not require you to return an opened or partially consumed pack to make an eligible satisfaction-guarantee claim.

Eligible refunds are issued to the original payment method.

2. Other Returns

Outside the 30-Day First-Purchase Satisfaction Guarantee, NAD4Me products are consumable. We do not accept general returns or provide refunds solely because a customer has changed their mind after delivery.

Opened, partially consumed, or used products are not returnable outside an eligible satisfaction-guarantee claim or a reported product issue.

If another return is approved, the product must generally be unopened, unused, and in its original packaging. We will provide return instructions when approving the request. Customers are responsible for approved return-shipping costs unless we caused the issue or applicable law requires otherwise.

Please do not send products back without prior authorization.

3. Damaged, Defective, Incorrect or Missing Orders

Please inspect your order when it arrives.

If your order arrives damaged, defective, incorrect, or incomplete, contact hello@nadandme.com within seven days of delivery.

If your order is not delivered, contact us within seven days of the expected delivery date or the date the carrier marks the package as delivered.

Include your order number and reasonable evidence of the issue. Depending on the circumstances, this may include photographs of the product, packaging, shipping label, or relevant tracking information.

Please retain the affected products and packaging until we have reviewed your claim.

We will review each claim and provide an appropriate resolution, which may include replacement, store credit, or a refund, subject to applicable law.

These reporting periods do not limit any non-waivable consumer rights provided by law.

4. Refund Processing

Approved refunds will be issued to the original payment method within 10 business days.

Your bank or payment provider may require additional time to process and post the refund.

If more than 15 business days have passed since your refund was approved, contact hello@nadandme.com.

Original shipping charges are nonrefundable unless we caused the issue or a refund is required by law.

5. Non-Returnable Items

Except for an eligible satisfaction-guarantee claim, a qualifying product issue, or rights provided by applicable law, we do not accept returns or refunds for:

  • Products returned without prior approval.

  • Opened or consumed products.

  • Products without reasonable evidence of a reported issue.

  • Sale or promotional products returned because of a change of mind.

  • Gift cards.

Promotional pricing does not disqualify an otherwise eligible first purchase from the satisfaction guarantee.

6. Exchanges

We do not offer traditional exchanges.

If your order arrives damaged, defective, incorrect, or incomplete, contact us within the applicable reporting period so we can review the issue and determine an appropriate resolution.

7. Subscription Orders

You may cancel your subscription to prevent future renewals.

Subscription orders that have already been processed or shipped generally cannot be canceled.

However, an eligible first subscription shipment is covered by our 30-Day First-Purchase Satisfaction Guarantee if it is also your first NAD4Me order and includes an eligible 12-can pack.

Subscription renewals and subsequent purchases do not qualify for the satisfaction guarantee.

Our standard provisions for damaged, defective, incorrect, incomplete, or undelivered orders apply separately to subscription orders.

8. European Union Right of Withdrawal

If your order is shipped to the European Union, you may have a statutory right to withdraw from an eligible online purchase within 14 days of receiving it.

To exercise this right, contact hello@nadandme.com within the applicable period.

Where a statutory exception for sealed products applies, opening a product that cannot be returned for health protection or hygiene reasons may affect the right of withdrawal.

Unless otherwise required by law or agreed by us, customers are responsible for applicable return-shipping costs.

We may withhold reimbursement until the returned products are received or proof of return is provided, where permitted by law.

Nothing in this policy limits mandatory consumer-protection rights.

9. Contact Us

For satisfaction-guarantee claims, returns, replacements, or refunds, contact:

NAD&ME, Corp.
Email: hello@nadandme.com